Shipping & Returns
LINJA shoes provides free shipping for The Netherlands. This applies to purchases, exchanges and returns.
For exchanges and returns the following criteria must be met:
- Sending an email to firstname.lastname@example.org before sending back your order. Please include your order number and explain why you are sending back your order. Include any necessary details and/or photos (especially if there are manufacturing errors).
- For exchanges, please be aware that we can only replace your order for the same product if it is available. Exchange of size(s) will be sent to you as soon as possible once your original shoes have been received in their original, re-saleable condition.
- The entire order is returned to us securely within 14 days of receiving it.
- The provided return information and instructions (sent with the order) can be used to send back the entire order to this address:
- The entire order is received by us in the same condition as it was received by you. This refers to everything you received: the LINJA shoes, the packaging and the dustbag.
The packaging and its contents were treated with care and only tried on on soft, carpeted surfaces. Please recall that the entire order must be returned, unused and in its original condition.
- Returns that are damaged or soiled will not be accepted and will be sent back to you and/or you may not receive your refund.
- We recommend you retain proof of sending when returning your order.
- Until the entire order is received by us (which we will confirm to you), you are fully responsible for the order.
- Shoes must be returned from the original delivery country. We advise that tax and duties are not refundable to NON-EU customers wishing to return items.
For Limited Edition Collections shipping takes 6 - 8 weeks. Every pair of limited edition collection styles are handmade to order in Italy. Limited Edition Collections are not applicable to returns or exchanges. To ensure the right fit/size, we've created the LINJA 3D app to make it easier to find the perfect fit by easily scanning your foot with three angled photos. Read more here.
As well as the Classic Collection, each pair of LINJA's are handmade, but because Limited Edition are only seasonal styles/colors, we make them as a batch each month.This makes them extra special as your pair will be exclusive to you.